Service Delivery and Modernisation

A successful organisation deploys robust and holistic systems, cultures, processes and services that empower and support its people and key stakeholders to achieve the organisation’s mission and goals. This ensures that the organisation can meet the ever higher expectations of the electorate and meet demands for more effective and efficient service delivery.

Led by highly experienced practitioners with direct involvement in modernisation and improvement initiatives in the SA and elsewhere, ZETAWEB International’s programmes draw on contemporary initiatives in open government, effective implementation and the involvement of the private sector in the delivery of public services.

Alongside our well established programmes in Improving Public Service Delivery and Making Reforms Count, we are also pleased to offer development solutions in specific areas of service delivery, such as Managing Information Assets, Public-Private Partnerships and Border Management.

Additional information